Privacy Policy

1. Introduction

JJ’s Flooring Services (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal data when you visit our website https://www.jjsflooringservices.com/, contact us, request a quotation, or engage with our flooring services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to website visitors, prospective customers, and clients.

2. Who We Are

JJ’s Flooring Services is a UK-based flooring company providing supply and installation services for residential and commercial properties. We act as the data controller for personal data collected through our website and business communications.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

When you submit an enquiry, request a quote, or contact us via the website, email, or telephone, we may collect your name, email address, phone number, postcode, property details, and information about your flooring requirements.

3.2 Project Information

To provide accurate quotations and services, we may collect details about your property, including room measurements, flooring preferences, installation requirements, and photographs or plans where voluntarily provided.

3.3 Automatically Collected Information

When you visit our website, certain technical data may be automatically collected, including IP address, browser type, device information, operating system, pages visited, and referral sources. This information is collected using cookies and similar technologies.

4. How We Use Personal Data

We use personal data only where necessary for legitimate business purposes, including:

  • Responding to enquiries and providing quotations
  • Supplying and installing flooring products
  • Communicating with clients regarding appointments and project updates
  • Managing customer relationships and records
  • Improving website performance and user experience
  • Analysing demand for services and website usage
  • Complying with legal and regulatory obligations

We do not sell, rent, or trade personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

  • Consent, where you voluntarily submit information
  • Contractual necessity, where processing is required to provide quotations or services
  • Legitimate interests, where processing supports our business operations without overriding your rights
  • Legal obligation, where we are required to retain or disclose information by law

6. Cookies and Tracking Technologies

Our website uses cookies to ensure functionality, analyse visitor behaviour, and improve performance. Cookies may collect technical and usage data but do not directly identify individuals.

You can manage or disable cookies through your browser settings. Further information about cookie usage may be provided in a separate Cookie Policy on our website.

7. Sharing of Personal Data

We may share personal data only where necessary and appropriate, including:

  • With suppliers or subcontractors involved in delivering flooring services
  • With website hosting, IT, or analytics service providers
  • With professional advisers such as accountants or insurers
  • Where disclosure is required by law or regulatory authorities

All third parties must process personal data securely and in compliance with data protection legislation.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures include secure storage systems, access controls, and internal data handling procedures.

Despite our safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. This includes responding to enquiries, providing services, maintaining records, and meeting legal or accounting obligations. When personal data is no longer required, it is securely deleted or anonymised.

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of personal data where legally permitted
  • Object to or restrict certain types of processing
  • Request data portability where applicable
  • Withdraw consent at any time where processing is based on consent

Requests can be submitted via the website.

11. Third Party Links

Our website may contain links to external websites. JJ’s Flooring Services is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal data.

12. Children’s Data

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, it will be removed promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

14. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via the contact details provided on our website:

JJ’s Flooring Services
Website: https://www.jjsflooringservices.com/
Address: 1428 Pershore Road, Stirchley, Birmingham B30 2PH
Mobile: 0121 433 3389
Email: contact@jjsonline.co.uk